Privacy Policy

 

Your privacy is important to us. It is AL Crepes & Cafe's policy to respect your privacy regarding any information we may collect from you across our website, and/or other sites we own and operate.

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We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

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We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

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Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

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You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, and contact no, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.

Information collected as part of the payment process, will be held primarily to settle your order. This data will be held by reputable third-party banking institutions, who handle our customer’s card transactions and order fulfilments, and may be used for the following purposes: accounting, billing, auditing, administrative and legal purposes, security and payment verification.

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How do we collect information?

When you become a member and/or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site users personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site users?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can our site users withdraw their consent?

If you don’t want us to process your data anymore, please contact us by email at alcrepescafe@gmail.com.

 

Cookies

A cookie (sometimes also referred to as a browser cookie, HTTP cookie, Internet cookie or Web cookie) is a small file sent from a Web server to your computer whenever you visit a website). If you return to the website later, your Web browser sends the small file to the server to notify the website of any previous activity you engaged in on the site. Once you return to a website, the server can retrieve the cookie file from local computer to assist in expediting certain functions such as logging in and retrieving account or user data. Cookies are safe, and cannot contain viruses nor install spyware or malware on your computer.

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How do we use cookies?

This website may use cookies to better the user experience whilst on the website. Cookies can serve many useful purposes, such as remembering items you had in a shopping cart, logging visited pages on the site and remembering login details so you don't have to enter them every time you visit the website.

 

Social Networking cookies

This website may use Social networking tracking cookies allowing users to share content on social media platforms, and help link activity between the website and a third-party sharing platforms.

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Analytics cookies

This website may also use a tracking software to monitor its visitors in order to provide a better understanding of how the website it is being used. Such software is provided by Google Analytics. This will not store, save or collect your personal information.

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Cookies opting out

Browsing or remaining on our website will imply that you agree to our use of cookies. You can decide to withdraw this consent at any time by blocking or disabling cookies from your browser. If you block cookies, you can continue to use our website, although some services may experience limited functionality.

 

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Questions and Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by email at alcrepescafe@gmail.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.